What Patients Are Saying...

David R. Jackson III

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Ok, I know what all of you are thinking right now, this is just going to be another unsuccessful dental visit and now I have to read all corny letters that the staff probably wrote, well listen up because you are wrong. You are in the right place if you need help as I did. So just sit back enjoy the cookies they are feeding you right now and read my story about how successful my visits have been with Dr. Martin.

I first found out about Dr. Charles Martin & Associates from an article that my mom had seen in the Richmond Times Dispatch one Sunday morning. After I read the article, I wanted to find out a little more about what Dr. Martin could do to help me with my dental needs. In the past my personal dental experiences at other oral surgeons did not go the way I had anticipated them to, I quickly regretted going and wasting my money when I was unhappy with the work. The dentist usually ended up being an unhelpful old grouch! They made me feel very comfortable so I did not want to ask any questions, I felt that if I asked them to explain to me what was going on I would only bother them and cause them to have to do more work and waste their time. My first visit to Dr. Martins office I was a little nervous but after meeting Dr. Martin and some of this staff I was more comfortable there in a couple of hours than I was at my family dentist that I had been going to for years.

The waiting area is very nice also, if you have someone waiting for you, the staff at Dr. Martin's office makes the wait very pleasant for them by offering drinks and cookies. They also make sure that the people waiting are aware of what is happening with the patient they are waiting on. When I walk in now I feel like I have known them forever. It is always pleasant to see a beautiful smile when entering your dentist office. It makes you think “one day my smile could actually look just like that”.

Everyone in the office has been very helpful in answering all of my questions and any questions my family had. Upon arriving for my appointments I am actually asked, “so David do you have any questions for us today” which makes me feel that they want to know my cares and concerns.

If I hear anyone talking about needed to get dental work done I quickly respond by telling he or she about Dr. Charles Martin & Associates and how pleased I have been with all of the work that I have had done. So if you are reading this and trying to decide whether to come here or not I would just like to say that I have been very happy and have enjoyed getting to know everyone in this office. I wish them all the best in their dental procedures and may they be as successful as mine have been since I began going to Dr. Charles Martin, D.D.S. & Associates.

Yacine Richardson

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My Motown Singing Dentist

I learned early to expect pain and to be afraid of the Dentist. I had to have three teeth removed. I had double teeth and a cavity in one of those. This work was done when I was eleven years old. This was my first trip to the Dentist and it was not pleasant. I cried before, during, and after this visit. So I learned early to stay away from the dentist.

I started losing my teeth in the back of my mouth first. This didn’t really bother me until I realized you could see the empty spaces when I smiled or laughed. This was making me self-conscious. I began practicing how to laugh and smile without opening my mouth so as not to show my missing teeth. I also started being envious of people who could smile and laugh showing their teeth. I actually found myself watching other people’s teeth.

Fear continued to keep me away from the Dentist. I continued to see Dr. Martin’s advertisements and one touched me. The advertisement told how Dr. Martin had given abused women their smile back. Well, I thought a dentist with a heart.

I called the office/ got an appointment and found very friendly and competent support staff. I had a couple of them Carey and Roz sweating bullets trying to do an x-ray. These two were having such a difficult time because of a very large bone in the top of my mouth. They kept me comfortable and got the x-ray done. I later met my dentist who sang and hummed Motown songs as he looked around in my mouth.

No matter how bad I thought things were, Dr. Martin had a plan to help me. I needed gum grafts, four implants, three wisdom teeth removed, two bridges and oh, yeah removal of that large bone in the top of my mouth.

It was two weeks before Christmas when we decided to proceed with treatment. Dr. Martin told me we can go ahead and get the gum grafts at the top, the four implants, and oh yes, remove the large bone from the top of my mouth. I agreed but told Dr. Martin that I had to be able to go to work over the Christmas holidays, because I had people that worked wit me who were already crying about the Christmas schedule. I had to be at work as scheduled, the only excuse for me missing work would be death.

Dr. Martin scheduled me to come in on a Saturday morning, he completed all of that dental work and I was able to talk to him while he worked. His wonderful assistants kept me comfortable the whole time. (Thanks Jamie and Roz)

Well, I returned to work the following Wednesday. I told my story to everyone and showed them my mouth. Friends and family have been amazed at how well it all went with no swelling, a quick recovery, and little if no pain. It all has been simply amazing. I have more dental work to be done, but I am no longer afraid.

My thanks to all of you.

Mr. Ree Ellis all out to deliver outstanding care.

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I have had extensive dental treatment done by Dr. Charles Martin, including caps, implants, root canals and tooth extractions. On a scale of 1 to 10, I would rate this office a 10 +.

Dr. Martin has made my mouth look excellent and my experience in this office was exceptional. I have only had two dentists work in my mouth ever. Dr. Martin’s work is the best. I would not change to another dentist.

I would rate this office as highly professional. The staff will do anything they need to do for the patient from a dental standpoint; they are excellent. Everyone here is very professional and you can tell they are going all out to deliver outstanding care.

Dr. Martin wants you to feel comfortable. All of my treatment was very successful and at no time did I feel any pain. I recommend this practice to everyone. I am very, very satisfied with my dental care.

Everything was wrong with my teeth...

Due to bad experiences in dental offices, I had stayed away from the dentist for years. Then the general condition of my teeth began bothering me and I was having trouble chewing, eating, and became very uncomfortable.

I have had a lot of dental work done by Dr. Charles Martin, including implants, bridges, and crowns. Almost every one of my teeth has needed work done to them.

I had a lot of not so good dental work prior to coming to Dr. Martin. I would rate this office a 10! My teeth look and feel great. I get lots of comments and compliments. I can’t say it was a pleasant experience as there is some discomfort involved, but it has never been painful. Dr. Martin always made me feel very comfortable.

My experiences in this office have been very good. The rapport that Dr. Martin has with me and his other patients is excellent. Dr. Martin has an outstanding chair side manner. He is not critical with the patient. The way he treats people and his patients is exceptional.

I actually chose Dr. Martin’s office on a random kind of selection. After one visit I knew this was the right place. My teeth were so horrible, but Dr. Martin did not have a hint of admonishment or sarcasm. He has always approached it from the viewpoint of “OK, here is the situation and here is what we can do.”

I truly believe Dr. Charles Martin is a craftsman. I honestly had not been able to chew with my teeth on both sides for twenty years …till now. There is no doubt I would recommend and do recommend Dr. Martin.

Everyone in this office is extremely professional and pleasant to deal with. Staff make an attempt to know you. One other thing I’d like to mention is that I have never waited for an appointment. When my appointment is at 8 a.m.- it may be a few minutes, but I am back there on time.

I would rate the quality of care superb. The staff is very professional and friendly. Dr. Martin sets a high standard for the practice and you can see it in the staff that work with you. Julie and Lisa have been extremely helpful and taken good care of me. It would be hard for someone to convince me there is a better dentist. I am a true fan of Dr. Charles Martin and Associates.

Listen to what Chad Fleetwood had to say about his life changing experience.

I chose this dental office because my wife was a patient here. I am not sure why she initially chose this office but I think that the appearance of the building had a lot to do with it. A routine dental cleaning was what initially brought me to Dr. Charles Martin and Associates. During that visit, the doctor recommended that I have an occlusal equilibration done.

The treatment itself was very comfortable and Dr. Charles Martin explained the new techniques to me in great detail that I was not familiar with. It was painless.

This dental office as a whole seems more professional, organized, and relaxed than other offices I have been in. The doctors and staff seem to be more qualified and more knowledgeable on dental procedures than most dentists. I have always been praised about how clean my teeth were, but no other dentist had ever made me aware of the problems with my bite that were causing me so much pain.

Dr. Martin and his staff have made me feel extremely comfortable at all of my visits. The treatment itself was very comfortable and very painless.

The occlusal equilibration has changed my life. I have recommended the office of Dr. Charles Martin to several people and will continue to do so because of the dramatic change that I have had in my life since my first visit. My constant headaches are gone and I sleep a lot better that I have ever slept. I used to wake up every morning fatigued. I just thought it would be like that for the rest of my life and now with my dental treatment, that is no longer true.

Obviously I am a true fan of this dental practice.

Mr. Albert Odom Jr. will tell you himself!. Listen to what he wants you to know.

I originally came into this office for the free evaluation to see what was needed to fix my mouth. At other dental offices they sent me here and there to get different things done, but here everything was accomplished at one place. Prior to coming here no other dentist had told me of my gum infection. Dr. Martin diagnosed some things that other dentists had not picked up on.

I have had periodontal work, extractions, and dentures done here. I look great. Well, I think I look great. I am really impressed with the dentures. They are a great match or color-coded, however you guys do it.

As far as I am concerned, there are no other dentists except for Dr. Charles Martin and Associates. I had surgery at 9:00 a.m. and then in the evening after the surgery, Dr. Martin called me to see how I was feeling. It blew my mind that he called and that he really cared.

You know its funny. When I come to this office, it’s almost like coming home. Everyone is so friendly and so professional. This is hard to find, but you guys have it.

Everybody in this office is totally involved with you as soon as you walk through the door. From the receptionist to the hygienist, everyone is like family- everyone cares. It’s like I’m at home and Dr. Martin could be my brother or a buddy of mine. He is very kind and funny and you really don’t feel like you are at a dentist office. Simple as that!

In regard to the dental treatment, there was no pain at all, none whatsoever. As far as I am concerned, Dr. Charles Martin’s group is the only dentist office in Virginia. I rate this facility off the scale. Everything about this place just blew my socks off.

My comments are truthful and come from my heart. They come from being a part of this excellent dental office, and this is something other people should experience at Dr. Charles Martin’s office.

Barbara McCabe wasn't happy with her dentures.

My first introduction to Dr. Charles Martin & Associates was when Alden Aaroe on WRNL was advertising about Friendly, Gentle Dentistry and dental implants. This was early in 1990 on the WRNL radio show that I listened to every morning.

I decided to call since I was having problems with the pain in my jawbone because of my bottom dentures. I called for my free consultation and that is when I fell in love with Dr. Charles Martin as well as his staff.

I decided to replace my lower dentures with implants and that was the greatest thing I ever did. No more pain. When Dr. Martin was getting me ready for my implants my husband, who was in a wheelchair due to a tumor on the spine, had a tooth to abscess on a Sunday morning. I called Dr. Martin for help and he said to meet him at the office as soon as possible. When we got to the office Dr. Martin was waiting for us and in his haste to help us he had locked his keys in the car. He did not realize this until he had attended to my husband and relieved him of his pain, so we drove him to his house to get car keys and then took him back to the office.

I had nine years of the wonderful feeling of natural teeth, but as with all good things - that came to an end. The implants had to be replaced with new teeth on a post for the lower dentures and I also had to get a new upper denture. The material used in the second set was no way close to the natural feel and the fix of the first set of dentures.

When I got my first set of dentures Dr. Martin would not hear of using the word “guke” which stands for an adhesive cream that holds dentures in place. The dentures were fitted so that you did not have to use any type of adhesive cream. Those were the best years because of the implants and the way the upper dentures fit. The worst thing I have to say with the second set of denture is that I had to use an adhesive cream all the time.

I still tell everyone that inquires that as a dentist Dr. Charles Martin is the best ever and I love him dearly. He is the best.

Mrs. M. B. feels implants transformed more than just her health.

"Before my implants I was so afraid of losing what ridge I did have. The operation was not at all bad and with the help of Dr. Martin and his wonderful staff I felt like I was the only patient they had. Implants have certainly improved my mouth, eating and my looks. Yes! I would do it again. Thank you so much for piece of mind."

Virginia Miller

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A word of thanks to Dr. Martin and a recommendation to others who may be thinking of restoring their teeth, but have reservations about taking this route.

When I was born the good teeth gene was missing from my gene pool. I grew up during hard times when dental hygiene was not a priority. Surviving was the most important thing. With my uneven, crooked teeth my smile was always covered with my hand. One of the first things I did when I went to work was to have my front teeth caped. Now I could smile.

Over the years I spend a lot of time in the dentist chair. My dread of having to have dentures was a constant nightmare for me. Then it happened! My teeth started breaking off. Just broke right off when I was chewing something. The first one I put into a small cup in the medicine cabinet, and the next one and etc. Why I saved them I do not know. Perhaps it was my way of thinking they were not really gone. My dentist at that time did not know what to do. I went to different dentists, one for this problem, one for another problem. Some teeth were extracted. Then the gum disease started. So I said to myself, this is serious. Your entire health could be in jeopardy.

Serious action had to be taken. I still had the teeth in my medicine cabinet, the teeth I was losing were getting closer to the front of my mouth and my smiles was in danger, in addition to my health.

Implants seemed a possibility. I read about Dr. Charles Martin and his work with implants. An appointment was made wit him. I was very impressed. He would do all the work in his office, the permanent bridges, implants, fillings, root work, gum restoring, etc. No going from dentist to dentist. I liked that. The sign at his office said “friendly, gentle dentistry” O.K, I thought he is definitely friendly and the others in the office also, and he seemed gentle. On a second visit, Dr. Martin explained in detail, with pictures and video, the procedure for the implants and other work.

I agreed to have the work done, and I will admit I was nervous and apprehensive. My trips to dentists before had not been reassuring for me, but this was different. Dr. Martin lived up to the sign that said “gentle” and now he could add to this “painless”.

Dentistry has made amazing progress in the last years, and it is great to have a dentist who keeps up with them, and continues to do so. I now have teeth to chew with and a smile that I am proud of. I still have those teeth in a cup in my medicine cabinet. I think I can dispose of them now.

Mrs. B. P. wanted more than traditional solutions -- they hadn't worked.

"After having had a bridge that failed, I fought for at least three years having any extensive dental work. In the meantime, I had heard my sister exclaim over and over how pleased she was with her implants. So, I went with her to see Dr. Martin and I began to think. In two days time, I made the decision to go for it. One week later, I became the owner of three implants. It was no problem - in fact, much easier than some of my previous root canals. I healed rapidly without pain and I have had wonderful care and support from Dr. Martin and his staff."

R. P. of Glen Allen was put at ease and is very pleased with the cosmetic results.

I am very satisfied with the cosmetic treatment plan performed on my teeth to improve my smile. I had crowns, bonding and bite adjustments done. My dentist is a truly talented and professional dentist. His friendly staff put me at ease during the procedure and his chair-side manner is gentle and supportive. I will continue to have all my dental work done by him. I have received compliments from friends and family about my improved and natural-looking smile. Thanks for everything!

Aida Ziadch experienced a confidence boost.

I would like to thank my doctor and his assistant Jenny for the cosmetic work performed on my teeth. My friends have noticed how I tend to smile more effervescently. I owe this to my increased level of self esteem from your professionalism. I just want to thank you again for your outstanding performance on my dental work.

Sandia Beatley of Richmond found the experience exceptional and finds her sisters envious.

I am very pleased with the result of my porcelain veneers. My doctor has made my smile whiter and brighter. My sisters are envious and old friends tell me how great I look. Everyone is very nice and professional. The staff at Dr. Charles Martin & Associates will work with you in any way they can. I highly recommend their staff to all my friends and family. My experiences have been delightful!

Christine Kolle of Richmond expected a lot and got more.

Dear doctors and staff at Dr. Charles Martin & Associates. Thank you for all the hard work you put into my new smile! You were all so wonderful to make me feel like the work I had done was the most important appointment of your day. Your attention to detail and humor were much appreciated. I will highly recommend your office to anyone. I think my teeth speak for themselves.

Cleve Barret of Raleigh didn't like dental visits; what a change!

I just wanted to take this opportunity to inform you that I, being a new customer effective May 1997, have had the most pleasurable experience at you dental office. While everyone has been most pleasant, my doctor and his assistant Jamie deserve the highest praise. What was so impressive about them was their courteous and friendly nature, professionalism and the dedication to their jobs. They are both perfectionists in that they would not settle for anything else than a 100% job well-done and total patient satisfaction. To complete my dental plan I had a full mouth x-ray, cleaning, bleaching, five crowns, a bridge and my bite adjusted. Where most people in general do not like dental visits (one being me), I can truthfully say without hesitation that I looked forward to each and every visit. I am 100% satisfied with the results. I will refer people to Dr. Charles Martin & Associates at every opportunity presented.

Bill Boyd is a true fan!

"When I first met Dr. Martin and his group I had some idea how good they were, but when I visited his office I was in a state of awe. These guys are real pros. They know what they are doing and produce gorgeous long lasting smiles anyone would want to show off."

Dr. Joel Benk, DDS gorgeous long lasting smiles

"The Doctor was quite conscientious about our pain control during our visit and we both experienced virtually pain-free procedures."

C.U. virtually pain-free procedures

" I couldn't be more pleased with the doctors and their staff

They do excellent work and go out of their way to put you at ease. If there is such a thing as enjoying a dental appointment, you will do it here.”

P.M. I couldn’t be more pleased

C.B. I recommend you highly

"Thanks to the doctor, my mouth looks and feels healthier than it has for five years."

V.A. Thanks to the doctor

Frank DiMartino President, Ability Consultants excellence day in and day out

"We’ve worked with thousands of practices, big and small. I have never come across one that successfully provides clinical excellence day in and day out…at such an unsurpassed level. What Dr. Martin and his team can do is fantastic. That is why I endorse him and his team with such enthusiasm”.

Frank DiMartino President, Ability Consultants

Bea Parrish as to how I look--absolutely beautiful.

I first came to Dr. Charles Martin because my sister had been there and she had successful implants done. She thought Dr. Martin should look at me because I had lost a bridge. So I came in with her and soon I was also getting implants.

My treatment and procedures by Dr. Martin include three implants. That was about 10 years ago. They have been absolutely wonderful, not the first minutes trouble with them.

I also have a bridge. My bridge had a tooth that abscessed and the root canal was not successful. There is only 1 tooth of that remaining now. I have been worried about giving up that bridge. On a scale of 1 – 10, I give my treatment and Dr. Martin a 10. I have been very pleased with my results.

And as to how I look --- I think my six new crowns across the front are absolutely beautiful. I would best describe my dental experience in this office as very pleasing and very good. I rate this office as excellent, both the doctors and the staff.

I would say that going through the process of the six new crowns was a little more than the three implants because I had been sick a lot this winter. And I am about 10 –12 years older. However, Dr. Martin makes you feel more than comfortable during the procedures.

I do recommend this practice whenever people tell me they need a dentist. I say, “You need to see my dentist, Dr. Charles Martin on Huguenot Road.”

I do not know enough adjectives to describe this dental office. I am very satisfied and would rate this office, doctors, and staff as excellent in every way.

There are a lot of the staff that have been very helpful to me. Of course, Lisa has been here longer than most of the staff. I consider her and some of the other girls that are no longer here very dear friends. I still remember Dr. Martin’s assistant during the implants, I can’t remember her name but she was excellent too. So I would say I have had wonderful care all around and I appreciate it very much.

Kent Lewis, Executive The staff in the office are very patient oriented

"I have been a patient of Dr. Martin's for years and have had caps placed on my teeth. The office rating is TOP NOTCH with me. I have great faith in Dr. Martin and recommends his practice highly"

Joe Gilboy I have great faith in Dr. Martin

"I have had a very difficult case because I had no more back teeth. And the remaining teeth that I had in the front I had grinded them down so badly that my bite was off. I had a bad habit of grinding my teeth at night. I needed quite a bit of work. Dr. Martin is extremely skilled. He and the staff made me feel very comfortable. Even though I was very scared he talked to me and explained what he was doing. He was very sweet. If I had any questions he answered them. If I needed a break, he gave me a break. He was very understanding, especially with me being very scared. Dr. Martin also made me feel comfortable in anything you need. He works with you instead of you having to work with him. He can prescribe something to make it easier if you are scared. You don't feel like you are being rushed in and rushed out. Thank you. I feel good about myself. He did a great job. I am now sending my kids here as well."

Brigitta Cunningham was very understanding

" The doctors and staff have done an excellent job to ensure I felt no pain and explained every step throughout the procedure to make me feel relaxed and comfortable."

E.U. I felt no pain

" My experience is that this is the best dental office I have ever been in. The quality of care is just excellent and that the doctors and staff definitely know their business and they answered all my questions. I recommend your practice. You can call me a true fan."

Gwynn Stastny quality of care is just excellent

"I had been terrified of going to the dentist for as long a I could remember. The older I got, the worse my fears got, so I simply quit going. Needless to say, my teeth and gums steadily deteriorated to the point where I had no choice but to do something. I scheduled a consultation with Dr. Martin and left his office feeling impressed and very much at ease. Subsequently, Dr. Martin and his staff performed extensive dental work on me and I can honestly say I experienced little or no discomfort. Almost a year and many visits later, I now view going to see Dr. Martin and his staff as going to see friends. Dr. Martin has truly given me something to smile about and something to smile with."

John Peddicord going to see friends

I had been terrified of going to the dentist for as long as I could remember. The older I got, the worse my fears got, so I simply quit going. Needless to say, my teeth and gums steadily deteriorated to the point where I had no choice but to do something.

I scheduled a consultation with Dr. Charles Martin and left his office feeling impressed and very much at ease. Subsequently, Dr. Martin and his staff performed extensive dental work on me and I can honestly say I experienced little or no discomfort.

Almost a year and many visits later, I now view going to see Dr. Martin and his staff as going to see friends. Dr. Martin has truly given me something to smile about and something to smile with.

G.M. the best ever!

"Your office is excellent and I have the fullest confidence in your doctors. On a scale of 1-10 I'd give you a TEN ALL THE WAY. I generally do not return to an office if the staff are not good, as I've had bad experiences with dentists, but that is not the case with Dr. Martin's office. I have had a lot of treatment -crowns, periodontal work, fillings and cleanings. When asked about my dentist - I tell them always that I have a GREAT dentist. You should come and find out for yourself.

Ken Barber come and find out for yourself.

" Throughout the years, I've done everything from cleanings to replacing old fillings, to root canals to veneers and most recently, implants. I've been very well taken care of at Dr. Martin's. I would rate the office a" Ten". The doctors and staff here are very good, very congenial, friendly and very concerned about your welfare -about how you are doing and if all is ok. Over the years I've been in different dental offices I have seen many different staff - this is by far the best staff around. I'm treated like a person not a number. When I had my recent implant work with Dr. Martin he made me very comfortable, answered all my questions. I am very pleased and satisfied with the results.

To hear additional comments in Davids own words click here!

Fran Barrett

I was very pleased with the results and impressed by the dentist’s skills. It’s so nice to be able to eat an ear of corn and chew on a spare- rib bone. And it’s a relief to smile without any embarrassment.

Amanda Richardson

I first came to see Dr. Charles Martin sometime last year. I am seventeen years old and I walked through the door expecting to make an appointment, but the front desk staff informed me that they could work me in that afternoon. I was so afraid because my prior experiences with dentists were not pleasant memories and I thought I would surely undergo another bad one.

Well, Cary, the hygienist gently comforted me and escorted me inside. The visit was pain free and the receptionists, assistants, and dentists have been extremely friendly and have accommodated all my dental needs and desires.

Thank you to the staff of this wonderful office. As a result of my experience here, I am no longer afraid of visiting the dentist, OR at least this one.

Ammie Mitchell Tinsley

What I Like About My Dental Office and the Supporting Staff

I really do not know where to start. I have so many fond and pleasant memories. I will start by stating my very first visit was on an emergency basis; a cracked molar. The tooth had to be extracted and the removal was painless. I was shocked when I gauged my level of pain after removal versus the level of pain I experienced before removal. Painless!!!! The cause of the break- - -a peanut- - -airline variety. When I fly anywhere now, pretzels are my preferred snack of choice.

During my follow-up visits and cleaning. I became aware that stress was causing me to grind my teeth back into my gums. Hopefully as I remove the stress from my life, I will see what you guys can do about the damage caused to my gums.

I also have tried the teeth whitening system. This system does make a real difference in achieving a brighter and whiter smile. By the way, I want to thank the Spy Squad for their help in making sure I received their whitening package in Texas.

I also found a brand of toothpaste that did not make me gag or sick on the stomach. The name of it is Breath RX and it is wonderful. I have allergies and all of the regular toothpastes I have tried had alcohol in them. There probably is nothing wrong with alcohol unless you are like me- - allergic to its raw components. I like this toothpaste so much that I purchase it two and three tubes at a time so I never run out.

Please keep on doing this outstanding work for me and the community. God Bless you and your staff. I hope to see all of you very soon.

Ana Mahoney

A simple story, actually. Like you, I don’t like the smell or sounds of the dentist’s office. I don’t appreciate much the thought of reclining in the chair with my mouth pried open and my entire face subjected to a blinding spotlight. I wince at the thought of those bursts of cold air and squirts of icy water. I gag at the thought of suction tubes that parch my tongue dry at only certain sports. Worst of all, I cringe (you do too, I know you do!) at the sound of a sharp, metallic, whizzing instrument so familiar at the dentists’ offices. The sound is one thing, the feeling of it against my teeth sends shivers down my spine and the smell of something slightly burning does it. I do not like to go to the dentist! So why did I end up going to Dr. Charles Martin’s dental practice? Well, I had heard from a friend that he is supposed to be a very good dentist and that his staff is very friendly and accommodating.

I first took my two guinea pig sons for their regular dental checkup and cleanings. Both my 10 year old and 8 year old fared pretty well, and I took notice at the fact that they did not complain or fret. It seemed to me that by their reaction, they had received the “friendly and gentle” dentistry that the practice seems to offer. After some additional questioning in the car on our way home, both kids told me that it was not a big deal and that the fluoride (they always had a hard time with that) tasted better. They told me that the assistants that treated them were “cool” (“and one was pretty”) plus they got some dental goodies to take home.

So, I went ahead and scheduled my appointment. I brush regularly and maintain a healthy diet, so I didn’t expect things to be too bad. After the routine checking and cleaning, Dr. Martin had me open my mouth. Tip, tip, tap, tap (you know, that darn-metal-sharp-hooked instrument that goes into-around-about-and-in-between your teeth). The silence, the humming, then the dreadful sentence…”We have a lot to do”. Now it was my turn for silence…and I just did not understand. As I perceived the background musical score of “Jaws” in my mind, I started to hear of how my bite had eroded tremendously my previous dental work, causing bacteria to do some hefty damage. This meant several extended visits and a LOT of work to avoid further decay. Even though I was not thrilled about the unavoidable dental work, I decided to get to it before I succumbed to any further discomfort or pain. Additionally, it was already November and in order to have my insurance coverage, all the procedures would need to be completed by year’s end.

I expressed these concerns to the staff, and was assisted very effectively both, in finding adequate blocks of time that fit into MY schedule and in the processing of the predetermination assessment required by my insurance company. I have not received that kind of support regarding insurance claims and submission of special reports from any other medical office, dental or otherwise, and believe it only fair to express my gratitude to the staff for helping me energetically and efficiently resolve those issues.

In addition, I had a personal situation with my 4-year-old daughter that would have pressed me to cancel my appointments and delay the entire dental procedure, certainly past the year’s end deadline. However, the staff’s willingness to accommodate my needs allowed me to proceed, and for their gracious care and understanding my daughter and I are both thankful.

As to the wincing, piercing, gagging and whizzing aspect of my experience, I would like to say that none of it existed. But these all seem to be inevitable part of dentistry (at least in the civilized part of the world). I do however want to stress that I was always CONSIDERED, in every aspect and at every part of the procedures. This means that my questions were listened to and answered. I was regularly asked about my level of sensitivity or discomfort and the necessary measures required were taken in order to provide me with as comfortable an experience as possible. Having experienced different dentists and practices, I have found that Dr. Martin IS an excellent dentist and that his assistants and administrative staff ARE friendly and gentle as claimed.

I am still undergoing final adjustments to my original scheduled dental procedures. However, I am also considering going forward on other cosmetic dental treatments and this can only happen in my case because I am thoroughly pleased with the kind of dental work and treatment I have received (remember, I do not frequent dentists’ offices out of pleasure!) Lastly, my husband is scheduling his appointment shortly, and I can assure him that 2 dentist-apprehensive kids and 1 dentist-hysterical wife can attest that his dental experience will be a success!

Audrey Sontag

It has been a pleasure dealing with Dr. Charles Martin, D.D.S. & Associates. I have been a patient at this office for many years. Everyone is professional and friendly and made me feel good about having extensive dental work done.

It has been an expensive experience, however I have most of my own teeth and not dentures. I did feel self-conscious when I first came to the office, but once I had crowns put on my smile is wonderful.

As far as surgical procedures go, I have not had a bad experience. Everything always went well and god only knows how much work I have had. My last encounter was an implant on the lower left of my mouth. At first, I thought I would be going into surgery with a cover over my face, but after about ten minutes I knew I would be okay and I was. I had hardly any discomfort that day or the next. A few Advil took care of that.

The final results are great! New bridge and new tooth! A beautiful smile! What more could you ask for!

Dr. Martin is a caring and excellent dentist. Anyone thinking about getting or needing an implant should go for it. Do this instead of pulling your teeth and you will not regret it.

AND you are in good hands with Dr. Charles Martin

Bill Hanes

Having less than optimum dental care in my early childhood, the result was a great deal of tooth decay in many of my teeth. I lost a couple of my permanent teeth early on. My other teeth have required very much dental work through the years.

I have been a patient of Dr. Charles Martin for twenty-two years so the vast majority of my lifetime dental care has been performed by him.

I have had an array of dental procedures performed by him; from fillings and crowns, a bridge to a root canal (which I might add did not live up to its painful reputation), and gum grafts to correct damaged and receding gum tissue from my improper brushing techniques.

From the very beginning I had confidence in Dr. Martin’s dental skills and through the years I have observed him continually take advanced education and teach dental procedures. Dr. Martin is a dentist who strives to be in the forefront of dentistry and provides the highest standard of care as pain free as possible.

Recently Dr. Martin “installed” two permanent dental implants in my mouth. In this procedure the implants are permanently attached in the bone of the jaw and through the gum tissue. I expected considerable pain as a result of this procedure. However, as a result of Dr. Martin’s skill, care and expertise, I was elated when the only medication required for me after this procedure was only one Advil to knock down a low level of discomfort. I was more than pleased with the way this procedure went. It pays to have a competent, skilled dentist!

In addition to Dr. Martins’ competent skills is his winning friendly personality, his competent friendly staff and his well equipped facilities resulting in all the elements needed to meet any dental need. That is why I’ve been his patient for twenty-two years and will continue to be his patient in the future.

Brenda Norris

My husband Ronnie was the first one to see Dr. Charles Martin. He had gum disease. Dr. Martin used laser treatments with really good results. It was also relatively painless and he saw improvement right away. Ronnie insisted I go see Dr. Martin and the “Gentle” part of “Friendly, Gentle Dentistry was suddenly very appealing.

To say I had bad teeth is an understatement. I had a terrible overbite with gaps between my teeth. I guess I would be described with “buck teeth” (how I hate that). I had braces when I was in my 20’s but didn’t wear my retainer like I should have and they slowly moved back. The only thing I can say to try to explain this is like someone who loses a lot of weight and thinks life will be better. But it is not because the weight wasn’t the problem to begin with.

So the following years I neglected my teeth, taking minimal care of them and avoiding the dentist unless absolutely necessary. I hated the way I looked but felt so ashamed for letting my teeth go back the way they were. It was easier just to ignore them.

My first visit with Dr. Charles Martin was awful because I hated being there and facing the music, but I must say Dr. Martin was not judgmental. I had gum disease and also needed the laser treatments. Dr. Martin came up with a treatment plan to rebuild my mouth, but it was expensive and long-term and I could not commit to it.

After a couple of years I realized that I had to do something. By this time the original treatment plan was no longer good. Not only did I have the very unattractive front teeth, but now my jaw teeth were in such bad shape they couldn’t be saved. Dr. Martin did not give up on me. We started a plan that included implants and braces. It was expensive and long-term, but if I didn’t do this dentures were in my not too distant future. I would hear people with dentures say, “do what you have to do to keep your teeth”. I don’t think I have ever met anyone who says I love my dentures. There were also people who said to me, “I can’t believe you would go thru all this and spend all this money on your teeth, I would have my teeth pulled first.” Most of these people have good teeth and beautiful smiles and will never be faced with this decision.

My story has a very happy ending. I now have a beautiful smile. Because of the implants, I have strong jaw teeth that allow me to eat any thing I want. I can’t tell you how much my implants feel like natural teeth. It was a lot of money but the end result is priceless to me now. When I smile or meet new people I don’t worry what they are thinking about my teeth. As a matter of fact the best thing I can say is I don’t think about my teeth much at all.

I know my having a healthy mouth and pretty smile was (almost) as important to Dr. Martin as to me. I feel very lucky to have found him because I don’t think there are very many dentists (anywhere) as good as he is with implants. So thanks a lot Dr. Martin for working with us in so many ways to see this thru. And thanks to your office staff and assistants who always took very good care of me.

I would strongly recommend Dr. Charles Martin and staff to anyone looking for a dentist. And the worse your problem is - the more you need them. Maybe I’ll see you there. I’ll be the one with the BIG SMILE.

Bruce Evans

Before coming to see Dr. Charles Martin my mouth was in horrible shape. I needed an immense amount of dental work and rarely smiled. In fact when I did smile, little children would run screaming from the room out of fear and women would recoil in horror. I was ashamed and embarrassed to open my mouth.

In an attempt to find a competent dentist, I happened across Dr. Charles Martin, D.D.S. & Associates ad in the yellow pages. Upon calling his office I spoke extensively with a patient coordinator who assured me that Dr. Martin would be able to help me. When I first saw the office I was very impressed with its understated opulence.

I believe the staff did a very comprehensive evaluation of my dental status at which point we discussed fees. At first I thought the fees were excessive, but have come to realize that like most things in life you get what you pay for. There are no free lunches. I believe that I received excellent care that was well worth the fees.

The difference between the dentists I have seen previously and Dr. Charles Martin is dramatic. Dr. Martin exuded hope and optimism and was very personable while at the same time being professional and reassuring. Because I am still in the midst of some procedures I cannot comment on the long-term results but I feel confident that the lasting result will be outstanding.

I now am proud of my smile and do smile frequently. Dr. Martin’s entire staff has always been wonderful and are an incredible asset to Dr. Martin. These staff members go out of the way to make patients comfortable and all have incredible personalities. ALL of them are incredible, personable and competent. I have deep admiration for them.

Most of the procedures were totally pain free. Once I had some post procedure pain where I had a little difficulty but Dr. Martin prescribed something that dealt with that and make me comfortable. I would definitely go through the processes again and I have my entire family going to Dr. Charles Martin now.

I always recommend him to others. I am confident with my new smile and enjoy going to the dentist rather than dreading it the way I used to.

Candace Banks

When I was born with deformed hands and a cleft lip palate, my mother faced the challenges of seeking the best plastic surgery and restorative work in the country. She found atop notch doctors at one of the best medical centers in the 50’s, Duke Hospital. I had 2 to 3 operations every year until I was 6 years ole, several of them to repair my lip and palate. After that my mother continued to push for excellence and never allowed me to say, “I can’t”. She taught me piano and passed on the family tradition of gospel singing with me and my 3 sisters. When I wanted to be in the school band, there was only one instrument I could try with my finger and mouth difficulties. So of course, she bought me a $500.00 baritone horn and encouraged me to earn first chair.

My dental work as a pre-teen included extensive extractions and “heavy metal” braces that was the only option. I was still going back and forth to Duke a 200 mile trip for orthodontic care and still receiving the most innovative treatment. I remember getting a “panorex” x-ray with one of the very first machine invented. All of this resulted in an exceptional outcome with a permanent bridge across my top front teeth and a speech pattern that was good enough to lead the debate club. You could say that my early dentistry though quite involved, set my expectations very high.

As an adult, I had few problems for all of my 20’s and 30’s. Then in my mid 40’s, the bridge that had been put on at age 16, was no longer feasible. I knew I was losing one of the “anchor” teeth and now faced a dilemma. The options were explored as I was being treated for routine care at MCV dental school. Least expensive would be a removable plate, but that would be somewhat removable, uncomfortable, and could affect my singing and public speaking. Implants were one possibility, but that would be very expensive and maybe not successful with my congenital bone deformities. The best option seemed to be to replace the bridge, still an expensive option and would mean comprising another tooth for an anchor. But my life style and smile would be optimal.

The next question was who could do the best job? I know from my experience at MCV that the teaching doctors were the best I would be able to find; so I chose Dr. Charles Martin and Associates based on that and the hope that I could work our finances and time needed.

From the first visit to this office, I felt completely at ease with all my potential problems and was eager to get started. The office worked out a payment plan for what my insurance would not cover. My doctor was friendly and extremely careful in all parts of the procedures. I had always been very sensitive to needles and novacaine in the front of my mouth. The scar tissue was so tender that most of the time when I got a needle there I would be crying and gripping the chair in pain. This time, the doctor was so expert in technique that I said I hoped ever one of his students would learn how he did it. I never felt pain and I cried from relief and amazement at how easy it was.

My new bridge exceeded my expectation in comfort, fit and appearance. Suddenly I got compliments on my smile and I sang and spoke perfectly. I could not give my recommendation to any other dental practice, but Dr. Charles Martin and Associates has definitely made a positive “note” in my life.

Catherine Dodson

I made the initial call to Dr. Charles Martin, D.D.S., & Associates because my gums were swollen and bleeding and my dentist at that time said, “Oh, it’s no big deal.” Well, I knew it was a big deal, especially since I am a diabetic.

I was concerned, I wanted a dentist that I felt comfortable with. So I looked in the telephone book and everything fit. My concerns were addressed in the yellow page ad and the location was good for me.

My first impression of the office was that it was very nice. Everyone there has always been very nice and very friendly.

My treatment at this office has included a couple of root canals, laser surgery, and my follow up continuing care visits. You name it and I have probably had it. I have been a patient since 1994 I think.

My treatment and appointments have always gone smooth, because right up front I told the doctors that I am going to watch everything you do, how you do it, and I want to know why you are doing it, or I won’t let you do it. Both of the dentists I have had here said, “Okay, fine.” My comfort level during and after the procedures was fine, I was a little sore for a day after the last root canal but that was to be expected. I feel the quality of care I have received here has been excellent.

What I like most about continuing to receive dental care from Dr. Charles Martin, D.D.S., & Associates is that they keep me informed. I know what they are going to do and why it needs to be done. In other words, they don’t just jump in and start doing things. I am kept informed from the beginning of my visit to the end. This keeps me at ease, however they usually surprised when I ask for a mirror so I can actually watch what they are doing.

When I speak with people who are looking for a great quality dentist, people who are not just looking for the cheapest but know that they want a really good dentist, I tell them to come here. I have shared my experiences with others, I am not sure if they have called, but I have told them what I think.

I am pleased with my smile and I do smile all the time. I do think this office has helped me overcome any dental fears I may have had.

Kat & Darren Swords

Dr. Charles Martin saved my husband’s life. I know that sounds dramatic, but it is true. When we first met Dr. Martin and his wonderful staff, Darren was extremely fearful of the dentist, had extensive periodontal disease, smoked over a pack of cigarettes each day and was 37 years old.

On our initial visit with Dr. Martin he informed us of the procedures and prosthetics available today, and explained to us our options, from the least expensive and simplest, to the complicated and more costly, and provided all the information needed for Darren and I to make some very difficult decisions. Darren also would need to stop smoking for Dr. Martin to perform the work. One week later Darren stopped smoking!

After an extensive and thorough evaluation, it was determined that none of his teeth could be saved. As you can imagine, this was devastating news for my husband, but with Dr. Martin’s guidance and support, we were able to choose a treatment plan that was right for Darren’s needs and our budget.

Darren chose implants with a permanent bridge on the lower jaw, and custom dentures on the top. Yes, implants are costly, but we took into consideration several factors. First, besides being beautiful to look at, implants preserve the bone of the jaw, and dramatically improve the functioning of chewing. Second, when it came to financing, we bought cars that cost as much, but only last for five years! Implants last a lifetime. Finally, while it was difficult for Darren to spend that much money on himself, he wouldn’t have questioned spending the money if myself or our son needed some type of prosthetic, so with the family’s encouragement and support the decision was made.

Over the last eighteen months Darren has been through multiple dental extractions and surgeries. While these procedures can be painful, they also require patience and adjustment. Dr. Martin and his staff were always available by phone and appointment when they were needed. Managing Darren’s comfort and fears was always their top priority.

As a registered nurse myself, I have met and worked with many, many physicians. Dr. Martin and his staff are outstanding in their field. They balance skill, compassion, humor, and the latest in medical technology. Now that his periodontal disease is cured and he no longer smokes, I know he’ll be around a long, long time for me to see his beautiful smile.

David Ellis The doctors and staff here are very good, very congenial

I have had a lot of dental work done in this office, everything from cleanings to replacing old fillings and taking care of some new ones. I had a broken tooth that was very well taken care of; it was a much better experience than I had anticipated it would be. That tooth required a crown and a root canal. I’ve had a lot of veneers put in to repair teeth that were damaged.

On a scale of 1 to 10, I would rate this office a 9 or 10ish.

I am very pleased with the way I look. The doctors and staff are very good – also very congenial and friendly. They were very concerned about how I was feeling and making sure everything was going okay from my viewpoint.

Over the years I have been to other dentists, some who did a good job also, but the staff here is the best I have ever seen in a dental office.

Some doctors didn’t make me feel very comfortable. Dr. Martin and the other doctors make sure that you feel comfortable. They talk to you and treat you like a person, not like a number.

Two major treatments I had were my implants and veneers, plus the crowns. The treatment process was really pretty good. It was explained to me in advance in great detail of what was going to be done. They told me the stages of how the treatment would occur. The veneers I was not worried about. However the thought of my jaws being cut for the implants bothered me at first, but Dr. Martin made me very comfortable with it.

I would definitely recommend this practice. I am very satisfied with everything.

In all my experiences in the office, the one thing that was truly not satisfactory is that during the implant process a piece of cotton was left under my gum line when it was stitched back up. I started getting a fever so by advice began treating it like an infection. I did call Dr. Martin, but he was not in that day. The doctor on call called me back that weekend and prescribed an antibiotic for me. I started taking it but didn’t seem to be getting any better so I called Dr. Martin the next week and they got me in pretty quickly. Dr. Martin found the piece of cotton was pushing the sutures apart and this had started making the gum line recede. He did pull it out and it did close up. But I think it appeared to make my gum line at a lower level that originally stitched back up. To me there is a slight dip on that side. People don’t notice, it is on the bottom left at the gum line. It makes me wonder how it would look if that hadn’t happened and how straight it would have looked compared to now.

I just want to add that the staff in general has been very, very good – helpful and friendly. One of the things that make this office so much more incredible than any other office is the willingness to help me with my paperwork and insurance claims. So many offices say, “I will file it for you”, but if there is any problems you have to deal with it. Maybe they don’t use those terms, but that is what happens. Frankly, I don’t have the knowledge to deal with insurance. I don’t know what I need to tell them clinically to fight it and I don’t have a history of what they’ve paid on or haven’t. The staff here, especially Deb has been so helpful with working through Cigna. They have really helped me getting paid on stuff that I would have probably fought for months or years on to get paid. This makes the whole dental experience so much better.

Debbie Hamlett

Due to my husband’s company transferring him to the Richmond Area we had to find new physicians for our medical and dental care. Since I had to quit my job, I didn’t have any insurance and we had to wait until I became employed to start looking. My insurance went into effect 90 days after finding employment, which meant it had been 6 months since I had been to a dentist.

Years before I had to have periodontal surgery so I knew I needed to be seen on a regular basis. Now being one of many people who are terrified of dentists, I was really concerned about who we would go to. Being new to the area and not knowing anyone, I went to the yellow pages in the telephone book. I read several ads in the yellow pages but was really impressed with the ad by Dr. Charles Martin & Associates. It was so friendly and welcoming that I called their number. The receptionist that I talked to was so pleasant, polite and helpful that I thought if she is this way, surely the dentists in the office had to be too.

On my first visit there, I was very impressed by the waiting room, the “homey” atmosphere, and the cleanliness and layout of the rooms. The staff welcomed me with smiles and made me feel like I had been coming there forever. They took me at my appointed time and I did not have to wait at all. The hygienist and dentist went over everything they were going to do, explained it in detail and made sure I didn’t have any questions.

After they finished with the procedures the hygienist walked me out to the checkout area, scheduled my next appointment and turned me over to the treatment coordinator. They filed the insurance part for me and informed me of why my co-pay part was.

Everyone that I have met in the office has been very friendly and genuinely concerned about my dental care. When there are things that I can do better in helping to keep my teeth clean, they let you know in a very friendly way. You don’t feel like you are being fussed at when they talk to you.

Another thing that I like is that you feel like you are the only patient that they have. They never rush you or seem to be in a hurry to cut your time short. I could recommend Dr. Charles Martin and his staff to everyone I know that needed good dental care.

Delores Birchett

I had temporary caps applied to my top two front teeth earlier in my life after an unfortunate situation caused my teeth to break. The teeth next to those were not uniform in width and Dr. Charles Martin explained to me the aesthetic benefit of capping all four front teeth. On a scale of one to ten I rate my results beyond the scale! I definitely like how I look.

I would best describe my dental experience at Dr. Martin’s office as the best you could ever acquire anywhere. I’d had a negative experience in a dental office in the past, so I came in with some reservations; however, I must say they were immediately laid to rest.

The staff and doctors are so friendly and they make you feel very reassured and comfortable. I would rate the quality of care I received as top notch. They put the patients interests first. All of the staff are very professional yet also courteous and compassionate which means a lot. I was treated as an individual – that alone makes you feel very special. And I was kept very comfortable during the entire procedure.

I am a true fan of Dr. Martin. I have and will continue to recommend Dr. Charles Martin and Associates dental office to everyone.

I think a lot of people have reservations when it comes to having dental procedures done. Well if these people would just once call and schedule a tour through the office to see the staff working they would feel the friendliness and compassion and their fears would just vanish. It has been one of the most positive medical experiences I have ever had.

Just the other day while looking for a parking place in a lot, I smiled at a passerby and did not think anything more of it. When I returned to my car the man had left a note on my car commenting on my “amazing smile” and thanked me for sharing it with him. A confident smile makes all of the difference!

Dorothy S. Jones

I inherited Dr. Charles Martin when he took over my dentists’ practice in 1979. Since that first visit he has been helping me maintain good dental health with numerous procedures. I have been impressed by his pursuit of knowledge in new techniques. He has been a pioneer in the area of dental implants.

A number of fillings and crowns in my mouth give testimony to Dr. Martin’s high standard of excellence. Approximately fifteen years ago he did a fabulous job of veneer work that has results in my having beautiful front teeth as an octogenarian.

I remind Dr. Martin of my expected exalted status as one of his charter patients. I feel fortunate to be in his good hands.

Emily Carter

Prior to making the decision to come to the office, I would compare others’ smiles to my smile. During the comparison I would focus on teeth color and structure, wishing my teeth were that white (most of my comparisons were from the T.V.). I frequently would think about someone I worked with, when she was told by someone “you got some big teeth but they are nice and white”. I would buy tooth paste which stated on the label that it contained a whitener, also I needed a mouth wash because of my breath and I was very self conscious about speaking or smiling because of my breath.

On my first visit to Dr. Charles Martin and Associates I was comfortable because I had observed the professionalism and warmth when I took my spouse there. Never was I skeptical about the treatment as I was shown a diagram of what needed to be done along with the discussion and I also had all my questions answered as we talked. The fees on the other hand was somewhat shocking at first, but I had the opportunity to sit with the Doctor and prioritize my dental work and set up a payment plan that worked for me.

I am pleased with my treatment. Appointments were set up to meet my needs. My treatment improved my looks in that my teeth color changes. My teeth are no longer dull or gray looking and they are not uneven, in essence they don’t look like canine teeth.

As for the different procedures, an explanation of what was to be done was always given to me before any procedure was started. During the process I was always asked if I was okay. I would just nod yes, as I could not talk. Upon completion of all procedures, I was always given aftercare instructions in case there might be any discomfort. If the procedure was in depth Dr. Martin would call my home to check on me and give me his phone number just in case in problem arose.

I am very pleased with my smile, no bad breath, minimal use of any mouthwash and mints. Before I had more mints in my pocket that I had money. I do feel good about how I look, above all I love my teeth color as this has improved my looks tremendously.

If I had not received treatment from this office, I would have been trying to get appointments at the dental school and would be going back and forth twice a week two hours a day for 2 to 3 years being passed from student to resident before my procedures would be completed.

I would tell someone who could be helped by Dr. Charles Martin and Associates to give them a try. You will like the results. I frequently get compliments about the whiteness and structure of my teeth and I let them know all about my dentist.

Fern S. Lane

Most of my life (I am 72), I have had one problem or another with my teeth, however I am fortunate not to have experienced gum disease. From early childhood on, I have spent much time in dental offices. Brushing was done frequently, maybe not correctly, but flossing was not a regular habit.

In the late 90’s I came to see Dr. Charles Martin and Associates. I was wearing my second set of dentures – full upper with lower partial. The first set was made in the early 80’s. The second set about 1996. The first fit well and looked ok. The second set did not fit and looked like false teeth. My four front lower teeth were my only remaining natural teeth and they were very sharp and painful. I had been advised that crowns were not an option. Everything had been done that could be done so extraction and more false teeth was the recommended treatment.

My first visit to this office I received a complete exam, evaluation, options, treatment plan and cost. The treatment included a new upper denture and a lower partial with crowns on the four painful lower teeth. I am very pleased with the results. Since this was done I have had other problems occasionally, which have been skillfully and promptly resolved.

I like Dr. Charles Martin and Associates because of the expertise, friendliness and cleanliness. Emergencies are given prompt attention. Also, several Hokies work there!

My advise to everyone is to seek quality dental care (like that at Dr. Charles Martins office) early in life and keep it up. Today one does not have to have root canals without novacaine like I did years ago.

Gisele Haynes

I first came to Dr. Charles Martin and Associates because I was looking for hygiene for my teeth. My son works at this dental office and he said I should come there so my first visit was for a general cleaning and check up.

My first impression of this dental office was that it was very pleasant and the people were very nice.

I am not a person who is really afraid of the dentist, but I don’t really care to have people poking around in my mouth. Then one day I was eating something and I don’t know what happened but my jaw went way out of wack. I was very much in pain with a bad headache and I could not even eat. I came in and saw Dr. Charles Gooss and he knew right away what was wrong.

I was having a TMJ problem and he made me a little appliance for my bite and every day after that it got better and better. I don’t have any problem with that now. Once in a while it will start to bother me again and I will sleep in that little appliance and then everything will be fine again.

I have had two wisdom teeth pulled out and that was at the time that I was having so much jaw pain and I have had some fillings. I did not feel any pain at all during these procedures. Everyone was very nice and kept me very comfortable.

Oh, I just love the staff members and the doctors here. The way they treat you is just wonderful. I used to go to some other dentists and they were certainly not as friendly. This office is definitely nicer. I can tell that they really like knowing their patients.

I will continue to have my dental care at Dr. Charles Martin and Associates and I will tell others that this is a very good dental office where they make you feel good when you come in. And it sure does not look like any other dentist place, it is very warm and comfortable.

People have to go to the dentist, but it is nice to find one where I can tell people not to be afraid to go there. That you will be taken care of and you will have absolutely no pain as they know what they are doing and how to ease your fears.

Gudi Moye

Let me start by saying: “I don’t like going to the Dentist”. So, needless to say I did not go as often as I should have. My last dentist was horrible. He didn’t do a good job. He did not even try to make me feel comfortable in any way and his accounting office did not file the claims with my insurance in a timely manner.

I finally had enough and decided to find another dentist. None of my friends could recommend a “good” dentist, so I picked up the yellow pages and started looking. Dr. Martin’s ad looked the best and when I called to get more information, the lady on the other end was so friendly and helpful, that I made an appointment on the spot.

That was the best move I’ve ever made!

I was very nervous the day of my first appointment, but as soon as I walked in the door, everybody welcomed me with a friendly word and a warm smile. Dr. Martin and assistant both made me feel extremely comfortable. The most important thing was their sense of humor. In fact, not only did Dr. Martin tell great jokes, he even sang to me.

He’s always upbeat and positive, all of which makes me even more relaxed. Dr. Martin was very understanding of my needs and I have never felt more confidence in a dentist.

I’ve been with Dr. Martin since 2000 and in those 4 years I needed a lot of dental work done (mostly crowns). Dr. Martin and his “Crew” managed to keep me laughing and in good spirits throughout the whole time. The claims were filled with no delay and the payment plan his office offered worked out very well. My overall experience with Dr. Martin and his staff has been the best ever.

I found “MY” dentist and I know if you try Dr. Charles Martin, you will have found yours too. I guarantee it.

Hamilton Robinson my best yet

I have been a patient of Dr. Charles Martin since 1995. Friendly Gentle Dentistry aptly describes Dr. Martin and his competent staff’s caring treatment of their patients.

I especially appreciate how Dr. Martin thoroughly explains your dental needs, and recommends applicable dental procedures with options and their related fees. He patiently answers your questions in a manner you will understand.

Dr. Martin schedules patients, allowing ample time to complete the planned procedures unhurriedly. I have had some bad experience with other dentist that schedule patients like an assembly line, more concerned with adhering to their schedule than providing proper treatment to their patients.

I have had several dental implants successfully done by Dr. Martin. Although this requires major surgery, Dr. Martin’s calm reassurance and competence allayed my apprehension. He performed these procedures using the latest dental technology with skill and care. During these procedures I experienced only slight discomfort and pain. I now enjoy unrestricted chewing and an enhanced smile.

I am seventy-three years old and have had lots of dental treatments. Dr. Martin has provided me with the best dental care I have ever experienced. I recommend Dr. Charles Martin without any reservation to anyone seeking dental care.

Heather Pennington, Age 12

My name is Heather Pennington and I had dental work on my two front teeth. I chipped my teeth in the third grade at the pool. I was racing a friend to the other side of the pool without goggles. All of a sudden I lifted my head to get a breath and “BOOM”, I hit the cement side of the pool. I lifted myself out of the pool and felt my teeth. I didn’t cry and I didn’t feel hurt, but once I felt chipped teeth I was really scared.

We went home and decided that we needed to go to the dentist. Over the years I wasn’t scared of smiling or talking, but now I felt embarrassed. When we went to Dr. Charles Martin and Associates it was nice and comfortable. They have a television and toys to entertain kids.

I was kind of scared because I thought they would pluck my teeth out and put new ones in. They called my name and I followed the dentist into the long hallway to my room. I sat in a dental chair and first they had to clean around my teeth. After that they numbed by mouth and then it was down to work. They made sure that there were no cavities and then they put caps where my teeth were chipped.

When it was all over I felt so relieved. It went great and the only thing that hurt even a little was when they numbed me, but it was great afterwards. I love my new teeth and the smooth feeling I now get when my tongue goes across them. So congrats to Dr. Charles W. Martin for my new and improved teeth!

Hilda Wilson

At age 70, my dental concerns were more about chewing than about smiling. With improper care as a youngster, I lost a number of teeth interfering with my chewing surfaces. As the last chewing surface went, I was forced to make some replacement choices.

After some discussions with other dentists, I resorted to the telephone directory. “Friendly, Gentle, Dentistry” appealed to me. At that point it was Dr. Charles Martin to the rescue.

We discussed an overall dental plan. My requirement for satisfaction was that I not have any removable dental parts. Dr. Martin obliged. It involved 5 implants and at least 6 crowns – extensive and expensive work. I needed confidence and money! Dr. Martin’s staff, whom I experienced to be not only friendly to me, but also pleasant to each other (a comforting situation to a new patient) helped build my confidence in Dr. Martin.

At first the whole procedure seemed too expensive. Eventually after researching I found these prices to be comparable and decided dental care to be as valuable to one’s health as any other part of the body. So the contract was signed.

Dr. Martin approached the task, confidently, patiently, and gently. He smiled, he hummed, and he talked our way through each procedure. He was so confident about his good work that he earned himself the title “Dr. Smart” by the end of the job.

Yes, I am very happy to have had the work done and I would repeat the decision.

Now at age 73, I am smiling – I can eat apples, carrots, and celery as easily as I can bananas. It makes me feel so healthy.

Thanks crew!

James F. Dickinson

Dear Dr. Charles Martin,

I have forgotten who recommended me to you, but it must have been 16 or 17 years ago. Your office then was on Forrest Hill Avenue.

I had some gum trouble that needed correcting with some extra good teeth cleaning. You have provided this for all of these years and I am grateful to you and your staff for the good professional care you have always provided for me.

Most Sincerely.

Jason Winebarger

Dr. Charles Martin and Associates dentist office has made quite a few additions and improvements to their customer services that are very unique. For example, they have added a self- playing grand piano, play station, and internet access for customers while waiting in the lobby. They also serve coffee and cookies.

I was given a headset to listen to music with a multitude of choices while I was having my teeth cleaned. I received a soothing paraffin wax treatment for dry skin on my hands after the hygienist was finished with my teeth. I have never been to any dentist office with such pampering services for patients. It all makes going to the dentist a much more pleasant experience.

Additionally, the dental care that I have received has always been very professional with the latest high tech dental equipment, which I might add is always very clean. The computer screen where you view your x-rays was interesting and fast.

I highly recommend Dr. Charles Martin & Associates.

Johnny Walker

In May of 1995, I was relocated to Richmond by my employer, Ethyl Corporation. I had lived in St. Louis, MO all of my adult life until then; and had enjoyed a very rich, full and healthy life. While I was a little nervous about leaving the life and city that I had grown to love, I welcomed the challenges and new experiences that I anticipated the move would afford me.

After being here for a little over a year, I began to notice a constant fatigue which grew more and more prevalent each day. At first I wasn’t too alarmed. I assumed that I was still adjusting to all the changes, or perhaps I was stressed a little more than normal at work. However, as time passed, the fatigue got more severe. Then one night, (without any previous warning), I was awaken by the most excruciating back pains. When I asked my roommate to check it out, he noticed that my back was completely red and covered with very painful blisters. My doctor determined it was shingles, and immediately ran a series of tests to determine the cause. In about a week or so I was informed that I had contracted what is arguably the most dreadful terminal disease. I was devastated…

The following months were filled with every imaginable emotion. After a while though, I accepted my fate; and set out on a crash course of determining what it was I needed to do to make the best of the situation. I found a Specialist that I was comfortable with, so I made her my new Primary Physician. She was (and still is) a very knowledgeable and caring person; and after a lot of one-on-one attention, convinced me that I wasn’t going to die in a few months. On the contrary, she assured me that I would be around for a very long time, depending on how well I followed the course of action she plotted for me. After that, I was hooked. I wanted to live…and I did everything in my power to facilitate that.

During one of my regular check-ups, my doctor noticed that I had some dental work that needed to be completed, and suggested that I get it taken care of as soon as possible as part of my overall health regimen. I knew that I needed the work, and I had planned to get it done; but in light of everything that had happened, I had totally abandoned the idea. Besides, I had friends in similar situations who had shared their “horror stories” about seeking medical and dental attention. Most of them resorted to non-disclosure, or they didn’t seek any help at all. (I was still at a loss about what to do about my situation). Subsequently, after a lot of coaxing my doctor convinced me that times had changed, and I agreed to locate a dentist and get the work done.

My first instinct was to ask some of my co-workers for a referral. Then I realized that the secret of my condition might somehow be discovered. As a result, I decided to randomly select a dentist from the Yellow Pages, and take my chances. I had narrowed it down to a few choices when as I noticed an ad in the local newspaper that really caught my attention. It said “For Friendly, Gentle Dentistry visit Dr. Charles Martin & Associates”. I don’t know what it was about that ad that attracted me so… but it did. My next step was to ask around at work to make sure that no one there was using the same Dentist. Once I felt confident that none of them were, I reluctantly called Dr. Martin’s office and made an appointment. The young lady who answered my call was surprisingly courteous and helpful, and she made me feel a little at ease. However, my overall feelings were totally dichotomous. On one hand, I had a real “warm and fuzzy” feeling about the whole situation; yet on the other, I felt totally detached and isolated. So for the next few days leading up to my appointment, I wrestled with anxiety, anticipation and too many other emotions to mention.

Finally, the day of my appointment arrived. I thought I was going to hyper-ventilate as I drove to the office, but somehow I made it there without incidence. Immediately after I signed in, I was greeted by a most pleasant lady who escorted me to a vacant office where I would meet Dr. Martin for a consultation. As I sat there my insides were a mess, but I did my best to maintain my composure on the outside. One thing that made my short wait a lot less nerve-wracking was how nice, friendly and courteous everyone there seemed to be. My first thought was that it just part of their “make-up” to support the ad campaign; but after a short while I realized they were really genuine. I must confess that I was thoroughly pleased…and slowly but surely, I began to relax.

A few minutes later a lady came in to discuss financing, and shortly thereafter, Dr. Martin jovially walked in. He was totally different from what I had expected, but for some unexplainable reason, it was okay. Just like the finance lady, he was very thorough, considerate and understanding. He made me feel that he really had my best interest at heart. I was so overwhelmed with how nice everyone had been that I completely forgot about mentioning my medical situation. And though it was clearly noted on the forms that I had just completed, for some reason Dr. Martin didn’t mention it either. I was a bit perplexed, but somehow I felt comfortable. At that moment I told him of my condition, and he nonchalantly said, “yeah, I noticed”, and proceeded to discuss other things. I was so amazed by his indifference or ‘lack of shock’ about what I had just told him that I didn’t know what to think next. All I know is that I finally felt that I had definitely made the right choice. After agreeing to a treatment modality, I left the office and eagerly looked forward to getting started.

Over the years, I’ve had a lot of extensive (and expensive) work done. Dr. Martin’s skills and expertise are second to none; and his chair-side manners are noteworthy. SOME OF HIS JOKES ARE EVEN FUNNY! There has been an ever-evolving cast of players in Dr. Martin’s office. I can truly attest that I have never had an unpleasant experience with any of them. Instead, I have been completely satisfied with the level of personal attention and service they have extended to me. In my opinion, Dr. Martin has assembled the best staff in the world. Everyone exhibits the same caring attitude and gentle nature as he does, and genuinely seem to put the patients’ interests first. This is true for both the clinical staff and the business staff. Everyone is top-notch…and I really appreciate that. A special thanks to Mike Haynes for working so diligently to help me figure out how to pay for all the work; to all of the hygienists that have made me stick to my schedules; and everyone at the front desks for simply being so great.

Finally, it may seem a bit of an oxymoron to say that I always look forward to my next visit, but it’s true. Thanks to Dr. Martin and his staff, I have never felt like I’m the patient with the dreaded disease. Instead I’ve always felt like I’m ‘just Johnny’. That’s the best feeling in the world. I feel truly blessed.

Keep up the good work.

Kenneth Schoen

My name is Kenneth Schoen and I am a transplanted yankee who traveled from Massachusetts to work for First & Merchants National Bank (remember that name???) on 12th and Main Streets right after Christmas of 1982. The only thing I knew about Richmond was how to get here (i.e.. Interstate 95) and the businesses that were on Main Street. So when I asked around the F&M Trust Department who my co-workers used for dental service several people mentioned Dr. Charles Martin.

And since he had an office a few blocks down on Main Street it was very convenient to walk to an appointment during the day. One day in 1983 the close proximity of his office to my workplace paid big dividends when I experienced a ruptured wisdom tooth and had to make an emergency trip to his office. After several shots of Novocain and my fair share of nitrous oxide the Dr. Payne was finally able to drill the tooth into pieces and remove it. To this day I still remember the look on his face when after several unsuccessful attempts to snap the tooth off he turned to me and said (with much exasperation)…well I’m glad you think it’s funny!!!

Dr. Martin didn’t stay in that office for long, but even though I lived in the West End (and still do) and worked in Richmond I thought so highly of the quality of his work that I followed him to his “new” south side office on Forest Avenue and then to his “taj mahal” currently located on Huguenot Road.

During the 90’s I went to work for United Airline in their world headquarters building on the western outskirts of Chicago. So again I found myself having to make inquires of my co-workers regarding dental providers. I found one that had a small, select cliental and was willing to take me on for an initial cleaning appointment. He later admitted that he was not sure he would see me on a regular basis because I told him I had rotated ever three months with a periodontist when I was in Richmond. I guess he thought my mouth would be a mess. He told me after the first appointment that he was surprised at the quality of my dental work. He was particularly impressed with a three-quarters gold crown that Dr. Martin had made for a tight spot in my mouth that a conventional crown could not have fit in.

When I was a young boy I fell in love with baseball cards and the pink bubble gum that came with the packs of cards. Unfortunately, I was not quite so enamored with brushing my teeth. Therefore, Dr. Martin had many silver fillings to replace in my moth during the last two decades. And with all the work he has done I have never had to go back to have a filling or crown replaced that wore our prematurely. Now that is the best testimonial of all!

Which brings me to one final point. Dr. Charles Martin seems to me to be constantly searching for better ways to do his job. I don’t sense that any complacency setting in like it might with other professional service providers who shy away from traveling to seminars and conventions, as they get older. I would recommend the service of Dr. Martin and his staff to anyone who seeks high quality dental care using the latest technology.

Laura Wright

From a very young age I dreaded going to the dentist. I later became even more fearful as a car accident damaged my front teeth resulting in nerve damage. Even a routine teeth cleaning was painful as my gums and teeth were very sensitive. I always had to ask for something to numb my teeth so I would not feel anything.

Then I moved from New Jersey to Richmond and the worst thing happened. My front teeth began to loosen and affect my speech. It became very difficult to pronounce certain words correctly. Then I knew I had to find the best dentist, one who I could trust to fix the problem and fix it with NO PAIN. He needed to be an expert.

Thanks to the good Lord above, I received a very attractive letter from Dr. Charles Martin & Associates, Friendly Gentle Dentistry and the words caught my attention. At that time I was desperate to have this problem resolved and feel good about myself again.

I was very impressed on my first visit. The staff was very friendly. I especially remember how they greeted me smiling and made me feel very relaxed. I did not have to wait at my appointment, as they were right on time.

Dr. Martin answered every question I had about the procedures necessary to correct the problem. I immediately trusted him and the end result; well I now have six beautiful porcelain teeth in front. My beautiful smile not only looks good but has proven to be such an improvement to my self-image. I sometimes speak to groups and now I am not the least bit embarrassed to open my mouth. In fact my new look as give me so much confidence.

So THANK YOU Dr. Martin and your entire staff. You have helped me conquer the fear of dentist visits; in fact I have shared my experiences with several of my friends. I just love to sit in your beautiful foyer listing to the music coming from the baby grand piano. Every visit to your office is a happy time relaxing, enjoying treats, and chatting with friends (your staff). I call it “my trip to Italy without the cost of a plan ticket”.

Linda Chalkley

Having lost our dentist, Dr. Michael Sanford to pancreatic cancer, my husband called your office for an appointment and was impressed; he suggested to me that I would like the format there too. I did not come to your office for any of the cosmetic procedures; I came looking for a good dentist like Michael Sanford. . .

Although most people choose the dentist or physician based on the recommendation of their insurance carrier for these services, I agreed with Dr. Sanford, who was not in the NETWORK. The insurance company was not the dentist and therefore, the payment of services should be based on the dentists’ decision on what procedures were necessary to relieve pain or discomfort rather than what the insurance felt was reasonable cost or opposition to materials chosen by the dentist. Reliable doctors or dentists would consider the patient. Not just use something that works a short while and may cause future problems and possibly another visit or procedure that may cost even more. Without insurance helping pay for the dental or medical work people would more than likely not get anything done unless they were in so much pain that somehow they would beg or borrow the needed dollars to relieve the problem. Dr. Sanford worked with us to give us good to excellent dental services while also being able to help keep the insurance satisfied and paying for necessary work.

The dentist I consulted with before I came to your office worked with the insurance carrier. I visited this dentist every six months as prescribed by insurance regulations and he suggested that one of my teeth that had had a root canal should have a crown, and explained the procedure. As well as I remember the insurance company recommended extraction if the tooth became a problem. My experience with the cleaning by the hygienist and by the dentist when the hygienist was not available was not pleasant. I would leave with all my teeth feeling sore.

In the two years that I visited that office I was not told or shown any of the information that your associates shared with me before doing my crown work. I have found your office staff to be interested in me. Even though I am not the only patient being seen I feel that I could be. Everyone seems interested in how I am doing, THAT concern makes a patient feel ALMOST GOOD about paying what the insurance won’t pay because I chose not to use a NETWORK DENTIST. Most of the time when I leave I’m not uncomfortable. If a problem comes about after leaving, if at all possible, it is taken care of ASAP.

I have recommended others to the office of Dr. Charles Martin and Associates.

Lisa O’Rourke

Hello, my name is Lisa and boy oh boy do I have a story to tell you. I was 18 years old the last time I went to see a dentist and I am now 36. I broke one of my back teeth on a piece of candy. My boyfriend was already coming to see Dr. Charles Martin and I had gone with him when he had his appointments. I really, really liked them, so when this happened to me he said call 320-6800, and I did.

I called late in the afternoon somewhere around 5:00 to 5:30 p.m., scared and worried. One of the front staff answered and worked me in first thing the following morning. I was still scared when I got there, however the warm receptionist with the piano playing in the background made me feel somewhat better right away.

I was escorted to the back and when I met Dr. Charles Gooss he was kind, gentle, and very careful not to hurt me in anyway. I had to have a root canal that day, but there was no pain at all during or after the procedure. I even went back to work that afternoon.

Well once Dr. Gooss got my teeth somewhat straight , I was then able to see Carey, one of the hygienist. She told me that I needed not just a cleaning, but a root scaling on my whole mouth which sounded “real scary” to me. She told me that it might be tender for a day or so, but once again there was no pain during or after. When Carey was through I could feel my teeth again! Keep in mind it had been 18 years with no dental work at all. I once again had shape to my teeth and my bad breath went away immediately.

I guess at some point this story must end, but I could tell you even more. If you are scared, worried, or nervous about seeing a dentist just remember what you have just read. You will be fine! Just go for it.

Mary D.

I can’t really recall what year I started coming to Dr. Charles Martin’s office, but I think it was the very end of the nineties. I remember my first visit was a very great experience for me.

Everyone was very friendly and made me feel at ease about having work done on my teeth because as you know, it can be a nerve wrecking experience. But everyone that worked on my teeth made me feel comfortable.

I didn’t feel that great about my smile when I first came in because I had a bad experience with another dentist that suggested I get crowns put on two of my front teeth and I was not pleased with the way they looked at all. I had also lost a couple of teeth after root canals and I was not sure why.

So I found Dr. Martin and he made me a partial denture and I’m very pleased with it. I am looking forward to getting a bridge or implants to replace the partial and I am sure that I want to have the work done here.

Mary Gibrall

To put it succinctly, Dr. Charles Martin and his staff just do everything right. Since that doesn’t make very interesting reading, I’ll elaborate a little bit more.

My professional background has been in customer relations largely in working with physicians. Some of the things I have encountered in physicians’ offices more often than not include front office staff that hide behind glass partitions and don’t acknowledge you when you arrive, difficulty in making an appointment, waiting endlessly to see the doctor, and listening to disgruntled staff just to name a few. So I was enormously surprised to be treated so warmly by Dr. Martin’s staff from the very first phone call when I made an appointment for a consultation. I was hooked after the first visit.

During my first visit, everyone greeted me by my name and had such positive things to say about the practice. Dr. Martin came whistling (he also sings and hums around the office) into the exam room with such enthusiasm and eagerness to meet me. More than his warmth and easy-going manner was his confidence in his ability to help me. I knew immediately I made the right decision to come to this practice.

The dental work I had done was not exactly a walk in the park. It included a dental implant, gum surgery and porcelain veneers. I lost count of how many visits I had and hours I spent in the chair during the eighteen months it took to complete. There were a couple of complications along the way but Dr. Martin always assured me that the extra steps and delays would be offset by a better end result. He was right! I honestly don’t think any other dentist would have been as meticulous and conscientious. And . . . when was the last time your dentist called you after a procedure to see how you were feeling?

Dr. Martin and his staff clearly understand that patient satisfaction is a team effort. The office is such a warm and welcoming environment that’s run very efficiently and professionally. You will appreciate finding a dentist who is a perfectionist and can sing in tune while creating your perfect smile.

With Sincere Gratitude.

Michele M. Donoghue

My name is Michele and my husband’s name was Stephen. We both presented Dr. Charles Martin & Associates with some difficult challenges. My husband would avoid the dentist. His teeth had been in bad shape for years. He had been on his own without health or dental insurance. His priorities were those of survival, not dental or health care.

Steve was diagnosed with cancer. He underwent chemotherapy and radiation. The treatments and repeated emesis made already receding gums worse with multiple oral mucosal ulcerations. The treatments he received from Dr. Charles Martin and his staff began improving his gums and mucosa.

I acquired my own dental and jaw problems from medical treatments. I was an epileptic. I had to undergo cranial mapping prior to epilepsy surgery. I had twelve EEG leads placed on my brain through burr holes in my skull. They placed sphenoidal leads through my TMJ on both sides of my jaw. I could not open my mouth for eleven days. After they were removed, I could not open my mouth wider than about 2-3 inches. The pain was excruciating.

Over time Dr. Martin was able to use bite blocks between my teeth. He was able to gradually open my jaws with only minimal pain. My teeth had developed multiple cavities from an inability to brush and floss my teeth properly. Dr. Martin was able to skillfully repair my teeth through my barely opening mouth. He was careful and patient. He took great effort not to increase the pain I was experiencing already.

My husband and I were very grateful to Dr. Martin and his staff for the care we received. My husband passed away with an almost intact oral mucosa. He appreciatively said that his mouth was the only part of his body that didn’t hurt anymore.

My own mouth and jaw is back to normal thanks to the exceptional care of Dr. Charles Martin and his staff.

Michelle Applegate

Hardly a month ago, I walked into a casual business meeting and jokingly asked, “Is this the spa?” You can guess the response I received – a resounding “No” eased by smiles. I followed by saying, “I’d rather be at the dentist!” We roared and got through our meeting. It turned out to be one of those long days at work.

At 2:30 that day, I left the office to make my dental appointment at Dr. Charles W. Martin, D.D.S. & Associates. I wearily walked through the doors to find the lobby had experienced a face-lift. It was beautiful. I told the receptionist that it reminded me of an Italian bistro. She indicated that was the intention!! Continuing with my joking mood, I asked where my expresso was! Well, this ‘request’ was met – “We can make you one if you’d like, or a cappuccino.” – she said showing me their new machine. My spirits lifted even before I drank the delicious brew.

My next question to the staff was, “Is this the spa or the dentist?’ At which time I was offered a paraffin hand dip – I can barely describe my surprise? I began to laugh, thinking this must be a joke – after all this was the dentist’s office. I was assured that this was no dream.

I was escorted back to a most relaxing room, had my paraffin dip, rested in the chair and thoroughly enjoyed the next 15 minutes in my peaceful surroundings. My day had been saved and my spirits were elevated beyond my imagination. All that with a dental cleaning to boot!

I shared with the dental staff my earlier comments during my staff meeting at work and how my statements had come to life – Was this my dentist or the spa? Thanks for blurring the line between the two. I thoroughly enjoyed my visit.

At work the next day, I relayed this story – many wanted to know, “Who is your dentist?” And I said, “Dr. Charles W. Martin, D.D.S. & Associates.”

Is your phone ringing yet?

I can honestly say that I look forward to my next visit to the “Dental Spa”!

Pareta Meade

I didn’t have any fears about going to the dentist. But moving to the Richmond are forced me to find a new dentist. I sort of stumbled onto Dr. Charles Martin & Associates while going through the yellow pages. His ad was the only ad that took up an entire page. So I read through the ad and was real impressed, but still not convinced that this was the dentist for me. Everything sounded good, but I just didn’t want to go with my first choice.

So maybe a couple of months later, I received the exact same ad in the mail that I had read in the yellow pages of the phone book. I thought maybe this means something. I finally called and set up an appointment for myself and also for my son.

I couldn’t have made a better choice. I think my son was the first to see Dr. Gooss. He did an excellent job in explaining what I needed to know in keeping my son’s teeth healthy. I was very pleased and also my son who is six years old, looks for to going to the dentist.

I received fillings, two extractions, and a root canal. I was impressed with the way Dr. Gooss referred me to someone else to perform my root canals. He actually does root canals, but thought I needed a specialist for mine. That made me feel that I was getting the best possible dental work. He knew that there was someone out there that could perhaps do this procedure better, so he didn’t hesitate to recommend me to that doctor. I think that’s when my trust for this practice really became sealed.

I’ve also recommended my aunt to have her work performed here. I would like to thank you for the marvelous job you have done so far. I’m truly blessed to have found Dr. Charles Martin and Associates.

Pat Angevine

When I moved to Richmond from Alaska I knew that I needed to find a good dentist. I was not blessed with good teeth or gums and they have always required a great deal of care. I loved my dentist in Alaska and was very doubtful that I could ever replace him.

When I came to your office I feared that it might be too expensive. I loved the artwork on the walls. The hygienists have always been very good and the staff has gone out of their way to help me with insurance issues.

I have had 2 major procedures one of which was a crown replacement because there was decay underneath. The procedure was not unpleasant, but has not entirely solved the problem as the tooth has not yet decided to calm down.

The second procedure was an infection in my jaw, which also had caused extensive tissue damage. This infection was rough on me and I would have avoided it if I could have. I did have a reaction to the anesthetics and would have chosen a different method if I had known this would happen. On the bright side – the surgery was brilliant and most successful.

I don’t have any horror stories. I do have more dental problems than the average person. They have basically been handled by Dr. Charles Martin & Associates. All the staff have been outstanding.

Peggy Reid

GENTLE, FRIENDLY DENTISTRY.

That is truly what you will experience at Dr. Charles Martin’s office. You will never be afraid to go to the dentist again! The caring and excellent staff at this office will make each trip a good experience. I personally would also add PERFECTION AND PROFESSIONALISM.

My first visit to this office was in 1991 and I have continued ever since with no trepidation about going. Each time I make my appointment for the next time without hesitancy. I will say, I too was apprehensive about going to a new dentist for the first time. Although I took my children for their regular checkups, I myself had not been going and definitely needed some dental work.

Dr. Martin performed my dental implant surgery and I have been thankful for it ever since. My jaw line is very firm, eating is a pleasure, and of course, I smile all the time. Each time I go to my dental hygienist who is also a true professional, my teeth are checked by him or one of his associates.

The entire staff is friendly, caring, and helpful. I find their fees in keeping with other dentists, but their Perfection and Professionalism are above anyone’s expectations.

I consider Dr. Martin one of my gifts in this lifetime. It was a beautiful day that I walked into his office.

Priscilla S. Ford

Dr. Charles Martin & Associates have been extremely helpful and kind in taking care of my mouth. They were considerate of my rather straitened circumstances and gave me reasonable costs.

I especially appreciate the real concern and care they have shown me, especially in the past two years with Dr. Martin. I feel as though I can trust and rely on Dr. Martin to do what is best both in the appearance of my dentures, and especially with proper nutrition, i.e. chewing, bite, alignment of teeth, etc.

I am much better and healthier since I found this dental office to take care of my mouth!

Rachel K. Lamb

Dear Dr. Charles Martin,

Thank you for your letter inviting me to tell my “dental story”; your and your staff’s unparalleled level of interest in your patients is what keeps me coming back to your office.

You may remember that when I first came in several years ago it had been nearly two years since I had seen a dentist. I had had an absolutely nightmarish experience with my previous dentist. When I went in for a cleaning, I discovered that the sweet female dentist whom I had been seeing had left and been replaced by a retired military dentist, who not only hurt me but actually held me down in the chair. I filed a complaint with both the police and the Virginia Dental Board, but no action was ever taken. Believe me, my faith in the dental profession was at an all-time low, but I knew I had to take care of my teeth or I would be subjected to even more pain later.

I researched several dentists in the phone book, on websites, and by word of mouth. What drew me to your practice were two things: First, a member of your staff gave me a free tour of your office (no other practice would do that), and second, your ad in the phone book was extremely informative, reassuring and thorough. When I finally summoned up the courage for an exam and cleaning your hygienist took a great deal of time with me, explaining what they were doing – and alerting me to what they were going to do every step of the way.

Your staff was very friendly and concerned about my welfare and the dentist who did the exam actually took the time to talk with me before putting his instruments in my mouth! Not only have I come back ever since, I’ve brought my husband to see you as well, and he’s another story all by himself . . .

Dave has a nearly Pavlovian fear of dentists that goes back to his childhood experience with one who refused to use anesthesia in order to save money (this was back in the early 1960’s). He used to literally break into a sweat just talking about seeing a dentist, and this is a man who was a technically rated scuba diver, a sport in which controlling fear can mean life or death. I remember once when we were dating he had to have a root canal and he found the only dentist in Richmond who would do one using general anesthesia. Plus for a time before we married he didn’t have dental insurance or much money, so dental care was not high on the list of his priorities.

I remember my childhood dentist had a sign in his office that said, “Teeth are your friends – if you ignore them, they will do away”. That is so true…by the time we got married and I had convinced Dave to go to your dental practice, he needed seven fillings, three crowns, and a very thorough cleaning that took two visits. I am very proud of him, he has gotten everything done that the doctor recommended and has kept a regular schedule of cleaning and exams every 6 months.

Your finance administrator was extremely helpful in setting up a payment plan. They even provided us with an itemized list of payments when it came time to do our taxes. It was well worth every penny we spent. Dave’s teeth look great, and more importantly, now they will almost undoubtedly last him the rest of his life.

Thank you for giving me the opportunity to tell our story.

Sandi Timmer

Home Educator and Mother of Four

Having once been a dental assistant, I am most aware of a caring chair side manner. Dr. Martin and all of his staff were very kind and empathetic. I give this office a glowing report!! I was especially impressed when during a long treatment process, I was offered a protein drink at lunch time.

I found Dr. Martin to be genuinely caring. He even changed the radio station for me so that I could listen to Dr. Laura! His humor relieved my anxiety and I found him to do his work in a “smooth tender way”.

I initially came to this dental office because they used the word “gentle” in their yellow page ad. Since I had avoided going to the dentists at all costs until it was finally “unavoidable” because my front teeth needed desperate repair, I was compelled to call.

Dr. Martin and his team are phenomenal as well as professional. I was a nervous wreck about the dental work ahead of me, but they made the procedures very comfortable for me; and Thank God for their sense of humor! And my teeth look great!!

Sandra Martin

My name is Sandra and I would like to share with you why I wanted to get help with my smile. First of all, I am a smile person. I look at everyone smile. When I talk with you or come in contact with you the smile is the first thing I see. Well I found out there are a lot of other people in this world that notice other people’s smiles too.

It was baseball season and all of us mothers were sitting on the bench watching our children practice. And one of the mothers asked me if I smoked. I was shocked and I said, “you’ve got me mixed up with my sister, she smokes”. She said to me “your teeth are so yellow I thought you smoked too”. Needless to say that it bothered me so bad all I could do was worry about my smile. I didn’t want to be around anyone. And when I was around others I would cover my mouth so others would not notice my smile. All I could think of is everyone thought the same thing when I smiled, “How yellow her teeth are”!

One day I was looking at the newspaper and I came across an ad about having a brighter and whiter smile with a number, so I called and made an appointment to be seen. I wanted to see if Dr. Charles Martin could help me. When I walked into the office it had a pleasant atmosphere and the staff was so warm and inviting. They made me feel so comfortable before, during and after my whitening procedure. I knew in my heart I had come to the right place. I came out of there with a beautiful smile and great confidence.

I am so pleased and thankful that I made the choice to get a prettier smile with Dr. Charles Martin D.D.S., & Associates. I encourage others to do the same. If I had it to do again, I certainly would, only much sooner.

Sharon Barkley Foster

Orthodontia plus the loss of four teeth due to a golf club accident lead to my teeth shifting (a total of eight teeth were gone). I should have had a bridge installed after the golf accident, but I was afraid of dentists – not just the pain, but recriminations for neglecting my teeth. Further, I was single-parenting two children, and had no money for a dentist.

By around 1992, gum disease was evident, and I began loosing teeth one-by-one. I could only eat soft food, and was afraid to brush my teeth too hard for fear of losing another one. I knew my smile was ugly and I tended to hide behind my hand when I spoke. I looked at pictures of me ten years earlier, and wondered what happened to my pretty smile. By 2000, my family and friends were urging me to see a dentist. So recriminations or not, I had to find a dentist.

I found Dr. Charles Martin in the Yellow Pages. The ad was clear, concise and extremely informative. I paid Dr. Martin my first visit in September 2001. There were no recriminations, no “how could you let yourself get this bad?” Just, “here is the problem, and here’s how we can resolve it”. If Dr. Martin had reprimanded me, I might not have returned.

Dr. Martin recommended total extraction of my teeth and placing some implants in my lower jaw to attach a customized denture to. Although my husband and I definitely had “sticker shock” when he explained the fees, we realized the treatment must be done.

While the actual surgery took several hours, I don’t recall being in much pain – I had more discomfort from having my mouth open so long and so many hands in my mouth. During the entire surgery process Dr. Martin and his staff were professional and caring. Dr. Martin even called me the next day (a Saturday) to see how I was doing.

Over the next year and a half and many visits and procedures, I came to know “Dr. Charley” (as I call him now) and his entire staff. They are extremely professional and epitomize “friendly and gentile” dentistry. We have become friends too, and there have been several occasions we have enjoyed uproarious laughter in his office.

I would recommend Dr. Martin to anyone needing a dentist, but especially to those needing dental restoration. Dr. Martin is extremely knowledgeable – he attends several seminars annually to assure he’s updated on the latest techniques and procedures. He is also very competent. I was never uneasy about what was occurring in my mouth. And, he was always there at every step of the process.

In summary, I felt totally cared for by both Dr. Martin and his staff. They genuinely wanted this implant and denture process to work. And the finale to all of this is my beautiful smile – the smile I had when I was twenty.

Thank you Dr. Martin and thank all of you who helped.

Shirley Barber

I had skipped going to the dentist for so many years because I am petrified of it. I really just don’t like anybody working in my mouth. I had lots of dental problems including gum disease. My husband and I heard over the television that Dr. Charles Martin and Associates did the laser here, so that is what initially brought us to this office. I though the laser would be much easier on the gums.

I’ve had numerous treatments by Dr. Charles Martin. I had quite a few crowns, veneers, bridges and some fillings. You name it; I’ve had it done. I think my teeth look great. Dr. Martin did a beautiful job and I am very pleased with my smile.

I rate this office a 10 plus! All the staff have been so nice and make you feel right at home. If they didn’t I wouldn’t have come back. This is just a wonderful dental office.

Dr. Charles Martin and Associates is superior to any other dental office that I have ever used. The staff has been so nice and sweet and the doctors are so great. Dr. Martin always made me feel very comfortable. I think he is a great dentist and I would recommend him to everyone. I couldn’t ask for any better service, I really couldn’t.

When we were young and we went to the dentist, they never numbed your teeth and it was a horrible experience. So I have always been scared of dentists. I was a wimp. I would only go to the dentist when I absolutely had to. But here, at Dr. Charles Martin and Associates it has been so different. You don’t feel any pain and it is quite comfortable. I definitely recommend it to anyone. I came here because I thought he was one of the top dentists. I just think he really does do wonderful work and I am quite satisfied.

I rate myself a true fan of the dentistry at Dr. Charles Martin and Associates. I think they do superior work and I think the entire staff has just been wonderful. They really have.

Shirley Loving

I had dark fillings that I wanted to have removed and I knew that I had all sorts of things that were not right with my teeth. Some of my teeth were misaligned and they just needed a good going over. I might add all of which has now been fixed thanks to Dr. Charles Martin.

I just kind of wore the phone book out looking for the right dentist trying to get up enough courage to make the initial call because I knew that I needed a lot of help. Dr. Martin’s yellow page ad had a handsome photo of his staff and the office description sounded like what I needed in a dentist.

The first time I visited Dr. Charles Martin & Associates I thought it was such a beautiful office and the staff were so friendly and just greeted me right in. Lisa was there from the very beginning and she always made me feel so comfortable.

I told Dr. Martin that I had a lot of bad experiences previously in dental offices so I was really dreading the procedures. However, Dr. Martin and Lisa discussed all details beforehand in a very friendly chat with my husband there and that really eased my fears.

I chose to do my treatment with long hours of appointments as we travel a distance to come here and I would say my comfort level was about as good as dentists get. I remember that they always gave me a pillow when I needed it for my neck. And after the appointments we just always went out and ate so I must say I was always able to eat afterwards. Now I didn’t always go straight from the office to eat, sometimes I did a little shopping first and then we went out to dinner so that worked great for us.

I have been to a lot of dentists but I have never been around such a great staff of wonderful ladies. Dr. Martin is just always nice as can be, he gives you a hug and a little hand squeeze to make you feel more relaxed. This office just rates the best with me.

I am very pleased with my smile now. My husband is always telling me that my teeth look great and he is so complimentary and so glad that I had the work done.

Dr. Martin’s staff has really helped ease my dental fears. When you get there they are just always so smiley and nice. That really relaxes you so that you are just not ringing your hands when you go back to see the dentist.

I would tell people not to be afraid to visit this office. They make you feel really comfortable and their dental work is so very good. I intend to remain a patient here and I am glad that I choose them from their phone book ad. Dr. Charles Martin and Associates is the best dental office that I have ever been to.

Verna McNamara

My past experiences with dentists were very painful since my baby teeth had many cavities and lacked enamel due to poor prenatal care by my natural mother. Then my permanent teeth came in well but VERY SENSITIVE so even hygiene visits were painful.

In 1968 when I was a teenager, I had 3 cavities in my permanent teeth. It felt like that dentist was drilling through the roof of my mouth to fill the cavities with silver fillings. He had to use 4 shots of novacaine per tooth, schedule 4 separate visits, and even with novacaine I was crying the whole time he worked.

I came to Dr. Charles Martin’s office in June 1982. I went because I received a flyer advertising his office as “catering to cowards”. I really avoided regular dental visits due to my fear of pain.

My first visit went very well, didn’t hurt and Dr. Martin made me very comfortable. He was friendly and gently reminded me to brush and floss regularly. He always provides dental products like toothbrushes, floss, and toothpaste. His staff were the first to advise me to use a child size brush since my mouth is very small to clean my teeth more thoroughly.

In 1983 I got braces at the tender age of 30 years, and Dr. Martin pulled 4 teeth WITH NO PAIN AND I WAS AWAKE too! He was the first dentist to do this since I had IV sedation for my wisdom teeth several years earlier with an oral surgeon.

Dr. Martin did not need to use IV sedation. I had no trouble with his pulling 4 teeth in one visit. There was also no pain or trouble afterwards. My braces went on at the orthodontist and I wore them 4 years. My smiles is now great since my teeth are not protruding nor overcrowded in my mouth.

My dental insurance doesn’t adequately reimburse Dr. Martin; however I happily pay the small difference since it is worth the extra expense to visit the dentist without fearing the visit.

Of course over the last 22 years, the technology at Dr. Martin’s office have improved immensely since 1982 and my visits are always pleasant and painless. I believe it’s because of Dr. Martin’s advice that I have not had any cavities since I’ve been going to his office. During my hygiene visits, I am provided with a warm blanket, numbing gel to keep any sensitive areas from hurting, and I have also been give headsets with music to keep my mind occupied.

I have recommended Dr. Charles Martin over the years to several of my friends and associates, a few of which have gone to see him. I received a credit voucher for these referrals. I always try to go for hygiene appointments when Dr. Martin is working because I like for him to be the one I consistently see for my oral evaluations. Dr. Martin treats me kindly and is sincerely interested in my well being, work, interest . . . everything that makes me an individual. He remember things one wouldn’t think he would; I think this is due to his commitment to each patient as a unique person.

Mr. William Boyd

The Journey

Going to the dentist was right up there with the dreaded annual physical until one weekend a few years ago. Years of neglect had finally taken its toll with teeth and gums staging a rebellion, which turned in to a long and painful weekend. After searching through the phonebook a random selection of Dr. Charles Martin and Associates resulted in an appointment the following week. The pain was displaced by embarrassment for a dental professional who would now scrutinize the long neglected teeth with who know how many other individuals in Dr. Martins practice to see.

The fateful day arrived with the personal and physical discomfort each about equal in intensity. After a brief discussion and a look at the problem the first comment was “let’s get this taken care of right away”, and so it was. This was the beginning of what became known as “The Journey” toward improved dental health and hygiene for me.

What is so amazing about this story? On a scale of Good to Worse with one being Good and ten being the Worst, the condition of my gums and teeth would have been generously considered a ten. Despite this condition the focus became how to help the patient not how to embarrass or make the patient feel uncomfortable about the obvious. From that day forward and for a period of over five years numerous procedures took place which included dental implants, gum surgery, cosmetic replacement, and eventually a complete restoration of teeth which look and feel better that one could even imagine?

Dr. Martin and his staff